Making a claim
Telephone the claims line on 0845 604 1952 as soon as you are able. Outside office hours you may leave a message; calls are returned the next working day.
What you will need
| Policy number | Shown at the top right of your schedule, in the form ALD‑A‑00000. |
|---|---|
| Date of the incident | And, for motor and home claims, the address or location. |
| Crime reference | For theft or malicious damage, obtained from the police at the time of reporting. |
| Supporting documents | Receipts, estimates, medical certificates or a death certificate as applicable. |
How long it takes
Most household claims are settled within twenty-eight days of our receiving the completed form. Claims involving a third party, or those referred to the actuarial department for review, take longer and you will be written to.
If you are unhappy
Write to the Company Secretary at the registered office. If the Society has not resolved your complaint within eight weeks you may refer it to the Financial Ombudsman Service.